Refund and Returns Policy
Thank you for shopping at Eliz London!
Our products/services are crafted with care and attention to quality, and we want you to be completely satisfied with your purchase. However, we understand that there may be occasions when you need to return an item. Please take a moment to review our policy.
Returns
You have 7 days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: contact@ytglobalwellness.co.uk
- By phone: 07405314291
Exchanges
If you need to exchange an item for a different one, contact us. You will be responsible for the return shipping, and any price difference for the exchanged item.