At Elizlondon, we are dedicated to offering not only exquisite fragrance products but also a world-class customer experience. Our consumer service team is here to assist you with any inquiries, orders, or concerns – before, during, and after your purchase.

1. Customer Support

If you have questions about our products, orders, or website navigation, our team is ready to help.

• 📧 Email: contact@ytglobalwellness.co.uk

• 📞 Phone Support (Mon–Fri, 9:00AM–5:00PM GMT): +44 7405314291

• 📨 Response Time: We aim to respond to all inquiries within 24 business hours.

2. Order Assistance

Need help with your order? Whether it’s tracking, changing delivery details, or correcting a mistake – we’re here to make it right.

• Order Confirmation & Tracking: You will receive an email confirmation and tracking number once your order is dispatched.

• Order Modifications: Please contact us within 1 hour after placing your order if you need to make changes.

3. Returns & Exchanges

Your satisfaction is our priority. If for any reason you are not satisfied with your purchase:

• Return Window: 14 days from the delivery date

• Condition: Products must be unused, in original packaging, and in resellable condition

• Refund Method: Refunds will be issued to your original method of payment within 5–7 business days after receiving the returned item

4. Product Care & Guidance

Unsure how to care for your candle or diffuser properly? We’re happy to provide instructions and tips to ensure your product lasts longer and performs at its best.

You can also find helpful guides in our Fragrance Journal and FAQ section.

5. Gifting & Personalisation Support

Looking to create a special gift or bulk order for events? Our team can help you:

• Add personalised messages or branding

• Curate bundles for weddings, corporate events, or special occasions

• Arrange luxury gift wrapping and timed delivery

6. Feedback & Complaints

We welcome all feedback – compliments, suggestions, or concerns. If something has gone wrong, we promise to make it right.

Please email us at contact@elizlondon.com and we will handle your issue with care and urgency.

7. Our Promise

At Elizlondon, every interaction is treated with the same level of attention as the crafting of our fragrances – with care, grace, and refinement.

Let us assist you. Your experience means everything to us.